FAQ
Ordering
1,How can i order Lrider electronic cigarettes?
You can email us or chat to our sales online.We have published our sales team and the contact info on the
contact page.You can let us know what would you like to order and we will make PI for your confirmation.After you
make the payment,we will process your order.
2,Do you sell to individual customers directly?
No,we Lrider Tech are e-cigarette manufacturer and only for wholesale.We have distributors in many
countries,the end users can buy from them.

Products
3,What’s your main products range?
We are carrying a wide range of e-cigarettes including variable voltage/wattage mod,mechanical mod,eGo
series,eVod series,disposable e-hookah,e-shisha and e-cigars,etc,also all kinds of popular clear
atomizers,rebuildable atomizer,etc. Lrider is your one stop e-cigarette factory.
4,Are the products safe enough?
Lrider products have been tested thoroughly and are certificated by numerous internationally recognized
regulatory bodies and safety organizations, including European TUV, SGS, CE and RoHS.
5,Do you accept customize design?
Yes,we are offering OEM and ODM service as well.If you have any good idea,we can help you realize it.

Warranty
6,What’s the warranty on your products?
All Lrider products covered by warranty.
Lithium battery-300 times rechargeable 
Variable voltage/wattage mod-6 months
Mechanical mod,chargers,case-1 year
Atomizers-3 weeks

Shipping
7,What shipping methods are available?
For the shipping,currently we are using
1,Express-DHL,UPS,TNT,Fedex,HKEMS,etc
2,Air cargo
8,How long will it take to ship the products?
Usually the shipment will take 3-4 days to arrive.
9,When can i track the shipment online?
You can track the status online the next day after shipping.

Payment
10,What payments are available?
Currently we are using wire transfer(T/T),Western Union and Paypal.Regarding the detailed payment info,please
check our payment page.
11,What’s the payment term?
For sample order 100% in advance.For decent order,you can pay 50% as deposit and 50% against B/L.

Pricing
12,Why Lrider product comes with a high cost performance?
Firstly,our factory operated under ISO9001:2008 standards and we test the products one by one to make sure
each single unit works well enough.Secondary,Lrider had been in the e-cigarette industry since 2009,we can
control the cost better than others.